Commercial transition
Previous stateEinstein-branded packages and earlier AI commercial constructs governed the affected capabilities.
→New stateAgentforce packages and Flex Credit consumption options provide replacement packaging and multiple purchasing models.
Who is affected
Salesforce customers, procurement teams, administrators and financial owners planning AI adoption or renewal.
Action required
Map existing Einstein entitlements to Agentforce offers, model Flex Credit consumption and obtain contract-specific conversion and discount terms.
Evidence boundary
Official sources describe standard packaging and payment models; customer-specific taxes, discounts, currency, migration credits and contract amendments remain outside the public evidence.
Timeline
- Commercial change documented
Salesforce introduced Agentforce add-ons and editions in place of prior Einstein packaging and supports Flex Credit pay-as-you-go, pre-commit and pre-purchase commercial models.
Official sources
- Updated product packaging and pricing offer new AI capabilitiesSalesforce News · 2025-06-17 · Official product, pricing or policy source