Commercial software intelligenceEvidence checked · 8 September 2026
SkuTrace

Commercial product change, preserved as evidence.

SK-2026-027 · Licensing models & usage

Salesforce packages Agentforce Help Agent with USD 2 pay-per-resolution billing

Salesforce made Agentforce Help Agent generally available in July 2026 as a prepackaged service agent and prices Help Agent Resolutions at USD 2 per qualifying resolution.

Generally available

Commercial transition

Previous stateHelp experiences were assembled through broader service-agent capabilities without the named Help Agent package and its resolution billing definition.
→
New stateHelp Agent is a packaged generally available service agent billed on qualifying resolved sessions rather than every interaction.

Who is affected

Service organisations, support-product owners and procurement teams evaluating Agentforce Help Agent.

Action required

Model likely resolution volumes, verify channel-session windows, escalation behaviour and local contract terms, and instrument feedback and handoff outcomes.

Evidence boundary

A billable resolution requires at least two user-agent message turns, no explicitly negative final feedback, and either no human escalation or explicitly positive final feedback. Unresolved sessions are not billed. Exact GA day, taxes, discounts and local-currency terms are not stated.

Timeline

  1. Policy or product change documented

    Salesforce made Agentforce Help Agent generally available in July 2026 as a prepackaged service agent and prices Help Agent Resolutions at USD 2 per qualifying resolution.

  2. Effective milestone

    Help Agent is a packaged generally available service agent billed on qualifying resolved sessions rather than every interaction.

  3. Billing definition verified

    Official pricing and help surfaces supported USD 2 per qualifying resolution and the bounded resolution rules.

Official sources