Commercial transition
Previous stateService Collection Free instances exceeding the 2 GB storage limit did not have this documented automatic Standard-trial transition.
→New stateQualifying Service Collection Free instances over the 2 GB storage limit automatically start a 14-day Standard trial during the documented rollout.
Who is affected
Jira Service Management and Customer Service Management Free instances whose storage exceeds 2 GB.
Action required
Review storage usage and trial prompts, remove large attachments if returning to Free-plan limits, and do not treat the automatic trial as a permanent paid upgrade.
Evidence boundary
Atlassian proves the rolling-out 14-day Standard trial trigger for qualifying over-storage Free instances. It does not establish a permanent paid upgrade, a base-price increase or an exact tenant-specific rollout day.
Timeline
- Automatic over-storage trial documented
Atlassian documented the rolling-out 14-day Standard trial for Service Collection Free instances above 2 GB.
Official sources
- Atlassian Cloud changes Sep 7 to Sep 14, 2026Atlassian · 2026-09-14 · Official Atlassian Cloud plan-transition and storage-limit authority