Commercial transition
Previous stateMonthly billing could decrease within a period when users were removed.
→New stateThe billed quantity increases when user count rises and does not decrease until the next billing period.
Who is affected
Monthly Compass, Confluence, Guard, Jira, JSM, JPD, Loom and Marketplace app customers.
Action required
Remove inactive users before adding seats and monitor billed-user quantity and prorated additions.
Evidence boundary
The model applies to listed monthly subscriptions. Taxes, credits, discounts and annual billing remain separate.
Timeline
- Commercial change documented
Atlassian phases monthly subscriptions onto billing based on the highest user count reached during each billing period.
- Effective milestone
The billed quantity increases when user count rises and does not decrease until the next billing period.
Official sources
- How maximum quantity billing worksAtlassian Support · 2025-07-14 · Official product, pricing or policy source